How do supervisors report training deficiencies in skills taught in the initial skills course?

Supervisors report training deficiencies in skills taught in the initial skills course through the Customer Service Information Line (CSIL). This system is designed to provide a structured method for collecting feedback on training issues, including deficiencies in skills. The CSIL serves as a centralized resource where supervisors can easily communicate observed shortcomings in training, which can then be addressed to improve the quality of instruction.

Using the CSIL is advantageous because it allows for tracking and documentation of reported deficiencies in a formalized way. This can help training programs identify patterns or recurring issues, leading to more effective improvements in training curricula. The feedback received from the CSIL can also be used to make institutional decisions regarding resources, training focus areas, and even instructor evaluations.